Zacks Equity Research
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Five9 FIVN shares have rallied 50.9% in the past three months, outperforming the Zacks Internet – Software industry and the broader Computer and Technology sector’s growth of 22.5% and 12%, respectively.
The superior performance of Five9 is indicative of investors’ faith in the company’s creative portfolio. The company recently took a significant step forward in customer support innovation with the launch of the industry’s first pre-built bi-directional presence feature for Microsoft Teams, a team collaboration application developed by Microsoft Corporation MSFT. This cutting-edge capability bridges the gap between contact center agents and back-office teams, enhancing communication and streamlining customer issue resolution.
Previously, only Five9 agents could view the real-time availability of back-office experts. Now, with a bi-directional presence, Five9 agents and Microsoft Teams users can simultaneously see each other’s presence status, allowing contact center agents and back-office professionals to click-to-call, join a conference, or transfer a call.
FIVN’s collaboration with Microsoft spans over eight years, serving more than 500 shared customers globally. The latest integration aligns with their shared mission of delivering secure and innovative solutions. Built using Microsoft’s preferred application-level permissions model, the feature ensures robust security and compliance, backed by Five9’s Microsoft 365 Certification for the fourth consecutive year.
This development reinforces Five9’s leadership in customer experience solutions, offering businesses a competitive edge in simplifying complex operations. As the feature is now available, Five9 continues to set new standards in driving efficiency and collaboration in the modern digital workplace.
Five9, Inc. price-consensus-chart | Five9, Inc. Quote
Five9 boasts a robust portfolio with artificial intelligence (AI) at its core to redefine end-to-end customer and employee satisfaction. The latest expansion of its Five9 Genius AI suite by FIVN with the launch of Five9 AI Agents, the next generation of Five9 Intelligent Virtual Agents that incorporates generative AI, is a notable development.
With the help of Five9 AI Agents, companies can develop voice and chatbots that combine the speed and extensive knowledge of AI with human conversational abilities.
A key advancement is FIVN’s recent launch of the Five9 Genius AI Suite, which includes a four-step process designed to ensure a fully customizable and AI-powered customer experiences (CX) throughout the entire customer journey.
Five9 marks another notable development by revolutionizing the contact center industry with the launch of GenAI Studio, a first-of-its-kind solution that enables businesses to seamlessly customize off-the-shelf generative AI models from the likes of OpenAI with just a few clicks.
